1. SUPPLY OF GOODS
(a) Free samples are not supplied.
(b) Celtic Sustainables Limited holds the right to cancel and refund an order up until goods are delivered.
(c) Payments must be taken in advance of shipment of goods.
(d) We accept returns of non-faulty items up to 30 days after receipt of goods. Bespoke products (this includes coloured paint, custom or otherwise) are not eligible for return. Some products will not be eligible for return if used for any period of time for sanitary & hygiene reasons (such as duvets and pillows). For further information about returns see section 8.
(e) Goods are not supplied on a trial basis.
2. DELIVERY
(a) Any delivery period is an estimate only and commences from Celtic Sustainables Limited's acknowledgement.
(b) Celtic Sustainables Limited shall be under no liability for delay or failure in delivery.
(c) In the event of a stock shortage Celtic Sustainables Limited may deliver the Purchaser’s order in multiple consignments.
(d) Celtic Sustainables must be made aware of any damages that occur during transit within 48 hours of consignment delivery, otherwise damaged goods will no longer be liable for refund. We will require images of the damages. You can send us pictures either by email or WhatsApp. Please Contact Us if you have any damages.
3. WARRANTY
(a) All New Goods carry a 1 year RTB (Return To Base) warranty unless otherwise stated in writing, commencing from the date of issue of Invoice by Celtic Sustainables Limited.
(b) All Second Hand Goods carry no warranty unless otherwise stated in writing.
(c) All Reconditioned Goods carry no warranty unless otherwise stated in writing.
(d) In accordance with Condition 3(a), Celtic Sustainables Limited guarantees to replace, refund the price of, or repair, at Celtic Sustainables Limited's discretion, any New Goods supplied by Celtic Sustainables Limited, and found to Celtic Sustainables Limited's satisfaction to be defective within 12 months of the date of issue of the Invoice for aforementioned Goods by Celtic Sustainables Limited, excepting products which are excluded from warranty by Condition 3(b), 3(c), or 3(e).
(e) Goods supplied by Celtic Sustainables Limited which have been subsequently modified or repaired other than by Celtic Sustainables Limited, or which have been operated or maintained other than in accordance with the Manufacturer's or Celtic Sustainables Limited's recommendations for use shall be excluded from Celtic Sustainables Limited's warranty.
(f) In the case of Goods repaired, or replaced by Celtic Sustainables Limited, the guarantee period shall continue unchanged from the original date of Celtic Sustainables Limited's Invoice.
4. LIMITATIONS OF LIABILITY
(a) Celtic Sustainables Limited shall not be liable in contract, tort, breach of statutory duty or otherwise for any loss (consequential or otherwise), injury, destruction or damage arising out of or in connection with the supply of Goods or services by Celtic Sustainables Limited.
(b) If for any reason the provisions of Condition 4(a) are of no effect in respect of a claim against Celtic Sustainables Limited, Celtic Sustainables Limited's liability in respect of that claim shall in no event exceed the price paid for the relevant Goods or services by the Purchaser.
(c) Celtic Sustainables Limited shall not be liable for transportation and shipping costs associated with the return of products from either under warranty or otherwise unless the aforementioned return of products is due entirely to Celtic Sustainables Limited’s failure to correctly fulfill the Purchaser’s order.
5. QUOTATIONS AND ACCEPTANCE
(a) Quotations represent no obligation to accept the Purchaser's order, and are valid for thirty (30) days, or while stocks last.
(b) Price lists issued by Celtic Sustainables Limited do not constitute a formal quotation and are subject to change without notice.
6. TITLE AND RISK
(a) Legal title to the Goods shall remain with Celtic Sustainables Limited until such time as Celtic Sustainables Limited has received payment for the price of the Goods supplied by Celtic Sustainables Limited to the Purchaser, whereupon Title shall pass to the Purchaser. Insofar as Goods may be collected by or delivered to the Purchaser prior to the time when Title thereto passes to the Purchaser as aforesaid, the Purchaser shall, until such time hold the Goods as the fudiciary agent and bailee of Celtic Sustainables Limited and shall remain liable to account to Celtic Sustainables Limited for the Goods, or if the same shall be sold by the Purchaser (which the Purchaser shall be entitled to do as the fudiciary agent of Celtic Sustainables Limited) for all the proceeds thereof without limitation.
(b) Notwithstanding the retention by Celtic Sustainables Limited of legal title to the Goods (i) Risk in Goods shall pass to the Purchaser upon collection by or delivery to the Purchaser, and (ii) Celtic Sustainables Limited shall be entitled to maintain an action against the Purchaser for the price of the Goods or any part thereof.
7. LIEN
Celtic Sustainables Limited shall have a general lien in respect of all sums due from the Purchaser upon all Goods upon which work has been done on the Purchaser's behalf.
8. RETURN OF GOODS / DISTANCE SELLING REGULATIONS
(a) All Goods returned must be undamaged, complete, and in original packing.
(b) Returns on non-faulty Goods subject to a restocking charge at Celtic Sustainables Limited’s discretion, up to a maximum of 30%.
(c) We accept returns of non-faulty items up to 30 days after receipt of goods. Bespoke products (this includes coloured paint, custom or otherwise) are not eligible for return. Some products will not be eligible for return if used for any period of time for sanitary & hygiene reasons (such as duvets and pillows).
(d) Goods are not supplied on a trial basis.
If the Purchaser is buying as a ‘consumer’, as defined in The Consumer Protection (Distance Selling) Regulations 2000, the Purchaser may, provided the Purchaser has taken reasonable care of the Goods, and returns the Goods complete, undamaged, and with their original packaging (including the Celtic Sustainables Limited’s outer packaging), return the Goods and be repaid the price paid in respect of them within 14 days of their delivery to Celtic Sustainables Ltd. To return Goods on this basis, the Purchaser must notify Celtic Sustainables Limited in writing within 14 days of receiving the goods and return the Goods, in their original packaging, within 14 days of that date to “Celtic Sustainables Limited, Unit 9 Parc Teifi, Cardigan, SA43 1EW“ quoting the order number or invoice number. The Purchaser is responsible for the payment of all postage or carriage costs. The Purchaser is responsible for the care and custody of the Goods pending return or collection. Following receipt of Goods which comply with this and Condition 4, Celtic Sustainables Limited will refund to the Purchaser the price paid in respect of the Goods.
9. LAW
(a) This agreement shall be governed by the laws of England and Wales.
10. DEFINITIONS
(a) The Purchaser means the individual or company with whom the sale or supply of products or services is conducted.
(b) Invoice means the source document of Sale provided by Celtic Sustainables Limited to the Purchaser, listing the Goods supplied and price charged by Celtic Sustainables Limited.
(c) New Goods does not include Second Hand products, reconditioned products, or products containing second hand parts.
(d) Second Hand Goods means products or parts that have been previously purchased by a consumer, or purchased other than as stock for re-sale.
(e) Reconditioned Goods means products or parts that have been repaired or re-assembled by either (i) The Manufacturer, or (ii) Celtic Sustainables Limited, subsequent to the original time of manufacture or assembly.
11. ACCEPTANCE OF TERMS
(a) All Goods and services supplied are deemed subject to sale in accordance with the above conditions, unless otherwise stated in writing.
(b) Celtic Sustainables Limited's terms and conditions shall apply to the entire exclusion of those of the Purchaser, and no variation thereof shall be binding unless accepted in writing by Celtic Sustainables Limited.
Celtic Sustainables Limited, Unit 9, Parc Teifi, Cardigan, SA43 1EW. Company No. 4071622